Strengthening its crusade to provide service providers with simpler, more profitable global network solutions, Genius Networks, a provider of global network services, has appointed Scott Lee as Channel Director.
A channel management specialist with some 20 years’ experience, Scott’s ascent through the ranks of Energis, Global Crossing and Calyx has spanned both sides of the economic crisis and has witnessed a seismic shift in channel forces.
He explains: "Ten years ago the big tier 1 carriers dominated the network market with contractual restrictions and product sets that locked-in the customer and limited the choice of network solutions. I’ve always fought to break down these barriers and give the smaller service provider more freedom to deliver what his customer needs and that is exactly what Genius Networks is all about.
“Genius Networks has the skills and agility to provide end users with bespoke integration of networks and services, acting as an incubator of innovation for the industry as a whole. They also have the personal contact that delivers real customer support, filling the service vacuum between the network operator and end user. It’s great to join such a dynamic and exciting environment."
James Arnold Roberts, Genius Networks director said: "Scott’s understanding of the channel will be a great asset to Genius Networks, ensuring we deliver the solutions and customer service that resellers need but do not get when dealing directly with the tier1 carriers.
“Resellers just don’t have the time or resource to manage the multiple carrier relationships required to deliver global networks. When that network is carrying voice, the problem is compounded with issues like latency and accessing SIP that actually works. Genius has the best SIP capability in the business and our routing platform takes the time and complexity out of provisioning, making global voice a reality for reseller partners."
Addressing the issue of scarcity of time head on, the Genius Partner Portal launched earlier this year gives resellers instant access to online services for pricing, provisioning, monitoring and marketing support. Partners can access a fully branded capability that creates the time and opportunity to win business. Backed up by the Genius NOC, partners have a single point of contact for all their connectivity and data centre services - exactly what the busy reseller needs.