Your customers and your colleagues depend on high quality voice services for front-line communications. But as business needs change and technology evolves, these services need to adapt and flex to ensure cost, performance and user experience stays optimised. Whether it’s innovative SIP connectivity, clever inbound call services or end-to-end call and line management, our clients benefit from best-fit solutions that keep them ahead of the game.
Our market-leading SIP services set the standard for delivering voice and converged communications – from in-country SIP trunking solutions to Genius Global SIP, which uses our global network infrastructure to provide global VoIP performance, resilience and guaranteed quality of service, without the need to manage multiple international providers. And with our ground-breaking Genius Intelligent SIP, multi carrier and multi-country SIP connections can be delivered on a single trunk as a fully managed service, which reduces cost and improves the quality of experience for all users.
These days, the quality of customer service at every touch-point is a crucial business differentiator. Many companies choose our Inbound Call Management services to help them provide a smooth and personalised customer contact experience, as well as improve operational efficiency and productivity. We offer a vast range of feature-rich inbound call and intelligent number services designed to deliver call routing efficiency and cut waiting times.
Calls and lines remain a business-critical service and we help you benefit from improved performance, greater reliability and lower costs, as well as providing affordable solutions for Business Continuity planning. We use intelligent call routing technology to provision resilient, cost efficient worldwide voice connectivity using Tier 1 carriers. Backed by sector-leading SLAs and award-winning technical support – including access to WLR3 for streamlined network and fault management services – you deal with a single service provider and receive one consolidated bill.
Genius designs networks to fit your unique business requirements. Multinational, SME, enterprise or service provider, our clients demand best-fit, best-performance communications solutions that help people work more productively.
It was imperative we achieved consistent network quality of services and bandwidth control across our global sites
We were looking for the agility that would allow us to optimise network cost and performance in a rapidly changing business environment.
The network carriers just couldn’t deliver what we needed on price and on time. We needed a network provider that understood the importance of service delivery.
Networks are an integral part of our contact centre applications. The need for a bespoke solution and agile network configuration was essential to our European market.